Management Support
& Staff Training

TRAINING AND MANAGEMENT CONSULTING
Investing in your people and organizational infrastructure is good manage-
ment. It is the best investment you can make to ensure your organizational success –
and make life easier. We can help provide your team with additional skills, develop their
managerial capability, and improve your organizational structure, systems, policies and procedures.

OUR TEAM OF EXPERTS

Steve Pinnell, P.E., President
Steve is a nationally recognized
expert in scheduling and dispute
resolution and has taught over 300
seminars, workshops and university
courses.

John Lang, P.E., Senior Consultant
John has a master’s degree in
Engineering Management, teaching it
and managing public works agencies
for more than 30 years.

Vic Maloof, FAIA, FCMAA, RIBA, Senior Consultant
Vic has lectured at colleges, univer-
sities, major corporations, govern-
ment agencies, and trade associations
around the world for 40+ years.

Blake Marchand, Senior PM
Blake teaches project controls, sched-
uling, and cost estimating and is our
leading expert in scheduling software.

Gale Powell, Senior PM
Gale has 34 years experience in proj-
ect controls, construction claim analy-
sis, and critical path scheduling.

Jeanne Nyquist, Senior Consultant
Jeanne has 35 years experience as a
public works manager and organiza-
tional development consultant.

TRAINING

Project Management Training
We have conducted over 600 seminars, workshops and university courses
since 1975, and can tailor training to your specific needs and budget. Begin-
ning with a brief needs assessment, we will customize a seminar or entire
training curriculum, then present it and assess progress.

Specific skills taught include: planning and scheduling, estimating, cost
accounting and control, partnering and teambuilding, value engineering, con-
structability reviews, contracts and contract administration, change manage-
ment and claims, leadership and mentoring skills

Training in Organizational Planning and Development
Contractors, public works agencies, and facility managers can improve their
organizational structure, work flow, management systems, policies and proce-
dures with this training program.

Specific skills taught include capital improvement program management,
financial management information systems, public works management, main-
tenance management, asset management, strategic planning, public outreach,
and working with elected officials.

Customized Curriculum for Project Man-
agement and Public Works Management
Our extensive library of standard workshops
and seminars can be customized to create
a comprehensive curriculum with multiple
courses, workshops, and on-the-job training
that achieves organizational goals. Courses
available include:

1.   Change Order Control for a Contractor’s or Owner’s Field Staff
      A series of 2-4 hour or all-day workshops for field personnel followed by
      technical support and hands-on application of the skills learned: basics
      of contract law, record keeping, documenting extra work, preparing or
      reviewing change order requests or claims, and maintaining schedules.

2.   Schedule Training and Support for Contractors or Project Owners
      This intensive, one-day workshop on construction scheduling will review
      the basics and demonstrate practical methods of scheduling.

3.   Project and Program Management for Public Works and Facilities
      This series of workshops was initially developed for the Washington
      Dept. of Transportation and included project management, critical path
      scheduling, design management, construction field office management,
      and claims defense. Expanded versions were developed for the Univer-
      sity of WA Facilities, King County Public Works, and other agencies.

Copyright ©2010 All Rights Reserved Pinnell/Busch, Inc.

4.   Public Works Administration – Pinnell/Busch, in
      conjunction with John Lang and Jeanne Nyquist, pro-
      vides training in public works management. Courses
      include: Staff Development and Supervision, Working
      with Elected Officials and the Public, and CIP Devel-
      opment and Skills for Management including strategic
      planning, organizational planning, benchmarking,
      asset management and employee motivation.

5.   Contractors Business and Jobsite Management
      This two-year Construction Management Skills
      Training Program was designed for contractors
      working on City of Portland projects through its M/
      W/ESB Supportive Services Division. The program
      was expanded for AGC, ABC, NECA, and other
      contractor associations, to a 20-course curriculum of
      business and construction management training for
      emerging or experienced contractors with seminars,
      workshops, and one-on-one coaching plus proce-
      dures manuals, checklists, and blank forms.

6.   Subcontractor Scheduling and Pass-Through
      Claims – A one-day workshop on avoiding delays
      and getting paid for extra work without claims.

Success Factors
Successful training is ensured by the following:

1.   Focus on the Design and Construction Industry
      We focus on management of projects and capital im-
      provement programs and on organizational planning
      and development for contractors, architect/engineers,
      public works agencies, and facility managers.

2.   Customize Training to Fit Specific Needs – Our ex-
      tensive library of training programs can be custom-
      ized to meet your specific needs while saving costs.

3.   Apply Hands-On Experience from Current Work
      Our training is based on years of hands-on, continu-
      ing experience in design, construction and manage-
      ment applied to current projects and programs.

4.   Implement State-of-the Art Techniques with Prac-
      tical Applications – We support the Project Manage-
      ment Institute’s College of Scheduling, the American
      Association of Cost Engineers International and
      other associations, and stay abreast of new tools and
      techniques. These techniques are applied to practical
      applications and complex concepts are turned into
      simple, understandable principles and techniques.

5.   Set Measurable Objectives and Track Progress
      Training objectives are clearly described and accom-
      plishments are measured to ensure value.

6.   Use Experienced Trainers – We use highly skilled
      trainers with decades of hands-on experience.

MANAGEMENT CONSULTING

In addition to our training, we also consult with facility
managers and public works agencies on management
issues. Our consulting expertise is based on decades of
experience by Steve Pinnell, John Lang, and Jeanne Ny-
quist as public works consultants and managers.

To be successful in today’s world, public agency manag-
ers must continually improve by addressing challenging
organizational issues, such as:

• Developing and motivating employees to increase pro-
  ductivity and job satisfaction
• Working with reduced operating budgets
• Developing and implementing Capital Improvement
  Programs
• Working with elected officials and the public
• Controlling budgets/schedules of large capital projects

These needs, if not met, can stress available resources
and staff skills, affecting employee performance. Im-
proving management structure, process and systems, in
conjunction with staff training, can change an organiza-
tion’s culture and achieve a higher level of performance.
Implementation of a major new capital improvement
program can be a vehicle for such a change, with wide-
spread, favorable impact on morale, staff development,
and achievement of program goals.

MANAGEMENT CONSULTING EXAMPLES

• Survey Division Work Improvement Study, Portland
• Permits Section Reorganization, Multnomah County
• Building Management Mission Statement, Tektronix
• Washington State Department of Corrections
  $600 million, 6-year Capital Improvement Plan
  
• Public Works Department Management Study, Lane
  County, Oregon
  
• Public Works Department Reorganization and
  Management System, Alameda County, CA
  
• Trojan Nuclear Plant Decommissioning Risk
  Management/Training, Portland General Electric
  
• Project Management System Analysis & Training,
  Bonneville Power Administration
  
• Ash Switching Program, General Consulting, AT&T
• Alternative Contract Delivery Opportunities, Oak
  Lodge Sewer District, Salem, OR
  
• Managing Capital Improvement Programs, Canby
  Water and Sewer Utility
  
• Public Works Leadership Skills, American Public
  Works Association, Oregon Chapter
  
• 20-year Strategic Plan, City of Keizer Public Works
• Leadership Development, Portland Water Bureau

Copyright ©2010 All Rights Reserved Pinnell/Busch, Inc.